Shipping, Returns and Exchanges

We will accept returns only up to 30 days from the date of purchase.  We will ONLY provide a refund, exchange or credit if your item(s) are unworn and presented in its original condition and undamaged packaging with the label intact. All returns are inspected by our QC Team, and we reserve the right to refuse returns on any item that does not meet acceptable hygiene standards, as per our policy.

We kindly ask to please try on items while not wearing make up, perfume, or beauty products that can leave marks or scents, as this could cause the item to be non-returnable.

For health & hygiene reasons it is against the law to exchange or return opened underwear. Underwear includes all Women’s Briefs, Men’s Boxer Briefs and Swimwear.

Bras do not classify as underwear and can be exchanged or returned so long as they meet our policy.

RETURNS AND EXCHANGES ON “CHANGE OF MIND” ITEMS

Returns are only accepted for damaged items. There will be no returns for “change of mind”.

Due to Health regulations “Home & Living” opened packages will not be accepted for return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:
– Gift cards

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our website and send your item to:

Bamboo Bliss
PO Box 222
Peregian Beach
Queensland, 4573
Australia.

SALE STOCK

If you have been enough to get a bargain from our sale range, yet the style is not quite right, we are happy to offer a credit voucher, unless the garment is deemed faulty, then we will replace or offer a full refund.

Please choose carefully with your purchase and refer to the sizing and specifications on each product page.

CUSTOMS AND IMPORT CHARGES FOR INTERNATIONAL ORDERS

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

AUTHORITY TO LEAVE

All orders sent within Australia are sent with Authority to Leave. If you are not home when your order is delivered, Australia Post will leave this somewhere safe or drop this off at your local post office.