Shipping, Returns and Exchanges

SHIPPING

Orders will incur a shipping charge and will be calculated at checkout.

An express option will also be available at checkout.

RETURNS & REFUNDS

We will accept returns only up to 30 days from the date of purchase.  We will ONLY provide a refund, exchange or credit if your item(s) are unused, in the original packaging with the label intact. Due to health regulations “Home & Living” opened packages will not be accepted for return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
– Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our website.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our website and send your item to:
PO Box 1458
Coolum Beach
Queensland, 4573
Australia.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING / DELIVERY

To return your product, you should mail your product to:
PO Box 1458
Coolum Beach
Queensland, 4573
Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CUSTOMS AND IMPORT CHARGES FOR INTERNATIONAL ORDERS

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

AUTHORITY TO LEAVE

All orders sent within Australia are sent with Authority to Leave. If you are not home when your order is delivered, Australia Post will leave this somewhere safe or drop this off at your local post office.